Many cities have upgraded their infrastructure, using sensing technology and data analytics to better manage urban assets such as public transit, wastewater systems, and roads. This “connected infrastructure” vision comprises what is known as Smart City 1.0—physical assets networked via sensor technology that generate streams of valuable data from “smart” parking meters, streetlights, and even trash receptacles. For cities that have yet to progress along the smart city journey, this is still a powerful vision. Connected sensors that collect data can help cities to optimize the performance of their physical infrastructure, and are a key part of what it takes to build a smart city.

Today, however, we are beginning to see the dawn of the next generation of urban evolution—Smart City 2.0—as some of the more advanced cities have begun to move beyond mere infrastructure, tapping the wisdom of their residents and visitors. Ultimately, the smart cities of tomorrow will involve not just government, but citizens, visitors, and business in an intelligent, connected ecosystem built on a sensor-based physical infrastructure. Beyond improving infrastructure, Smart City 2.0 focuses on enhancing the citizen experience by operating at the intersection of the 3Ds: data, digital, and human-centered design. The goal is to enable better decision-making through the use of data for all stakeholders―government, business, and residents.

The focus of any smart city should be its people, providing benefits such as:

  • A better quality of life for residents and visitors
  • Economic competitiveness to attract industry and talent
  • An environmentally conscious focus on sustainability

Deloitte’s smart city framework offers a lens through which technology can seed change in six urban domains: economy, mobility, security, education, living, and environment. This framework can help cities as they move along their smart city journey.


Gustav Mahlerlaan 2970
1081LA Amsterdam
The Netherlands

Richard Vielvoye
Rob Dubbeldeman
+ 31621272013